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Supports & Service FAQ (Frequently Asked Questions) Mobility Product
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How do I upgrade my Handheld Terminals to the latest OS?
.Sign-up and login to our technical download section to download the latest OS by choosing the corresponding model.
http://www.zebex.com/Member/partners_login.asp
.Once downloaded, unzip the file and place them in the memory card.
.Insert the memory card into the device and go to My Device >> Memory Card >> the folder which contains the firmware >>
launch the uFlash.exe utility.
.Specified the location of the firmware file by clicking on browse. Once selected, click Start To Update to initiate the OS
upgrade process. Caution! Make sure the terminal is connected to power source (either via cable or cradle) before clicking
on the Start To Update button, otherwise the process will not start.

.Wait as OS update utility perform the upgrade.
.After all the memory blocks have been updated, perform a cold-reset to complete the process.
   
How do I upgrade my Data Collector to the latest FW?
Follow the below instruction to upgrade the firmware of your ZEBEX Data Collector.
.Obtain the latest FW from our website (technical download).
.Obtain the firmware upgrade utility “bootloader” from our website (technical download).
.Make sure the device driver (USB virtual COM) has been properly installed and a valid COM port has been assigned.
.Setup the terminal into special firmware upgrade mode. Depending on the model, follow the below to enable firmware
upgrade mode.

For Z-2121 series and Z-2130
.Press left arrow key + right arrow key + PW key at the same time.

.Release PW button with left and right arrow key firmly pressed.
.Release the left/right arrow key when you see “Bootloader…” appearing on the screen.

.Connect the terminal to your PC via cradle or cable.
.Launch “bootloader
.Adjust the communication profile (RS-232 or USB) accordingly. If you are using USB virtual COM, choose “USB”. Specify the
location of the latest firmware and press “Start Bootload” to start the upgrade.
.Follow the on-screen instruction to complete the firmware upgrade process.

For Z-1170 series and Z-1160
.Turn-off the data collector.
.Connect the device to PC by using either USB-RS232 or RS-232 cable.
.Launch “Bootloader”as shown above. Adjust COM port setting accordingly.
.Press “Start Boot Load”and you should see “wait for Echo” appearing.
.Press and hold FN key until you hear beep, which initiate the FW upgrade.
.Follow the on-screen instruction to complete the upgrade.
   
The touch screen of my WinCE device is not very accurate / sensitive, what can I do?
Try to perform a screen calibration.
.At home screen, click on Start -> Settings -> Control Panel.
.Scroll down until you see Stylus. Select -> Calibration, then click on Recalibrate.
.Follow the on screen instruction to perform the recalibration.
.Once completed, check and make sure the sensitivity / accuracy have improved.
 
   
Is there anyway to backup/restore the settings and applications of my WinCE terminal?
Yes! For most ZEBEX WindowsCE terminals, you can backup currently settings to build-in flash/memory card storage. All the system settings, application will be retain during the backup process. When needed, they can be easily restored back to ZEBEX terminal to its original stage.

For instructions on how to perform backup/restore, please refer to FAQ page of the specific models you are looking for, or its user manual.
   
Enable/Disable barcode scanner engine?
To enable/disable barcode scanner on ZEBEX terminals, go to Start -> Programs -> PowerPack ->Scan Manager. Alternatively, you can also double click on the program shortcut icon located on the taskbar from the desktop.
   
The scanner is not pickup certain type of barcode, what can I do?
You need to go into the Scan Manager to fine-tune the barcode settings. Go to Start -> Programs -> PowerPack -> Scan Manager. Click on the Setting button to fine-tune the barcode decoding parameters. Makes sure to enable the decoding of the barcode type which you are working with.
   
What's the difference between a warm reset, and a cold reset? When should I use them?
A reset of any kind is usually the last resort of long troubleshooting process. A warm reset is generally performed first to retain all the personal settings / data. If warm reset fail to solve the issue, a cold reset might be the last option. A warm reset will simply "restart" the device while leaving all personal data / settings untouched, a cold reset will WIPE the device clean and a fresh copy OS will be installed . Please advise all personal data / settings will be LOST after a cold reset. Remember to backup your device settings so you can restore it after a cold reset.
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