Please select your product model to inquire questions

Z-3001

Laser Handhled Scanner

Q：The scanner has no reaction with no LED, beeps, or scan illumination. What should I do?
  • The power may be off. Please check the power connections.
Q：The scanner can't work well with indicator LED like flashing in alternate color or keep red/blue. What should I do?

  • Please refer to corresponding model user manual and check the LED message stands for. 

Q：After updating the firmware, the scanner beeps twice and laser stops working. What should I do?

  • Please restore the original firmware or update the firmware again. If problem persists, please return the unit for repair.

Q：When I connect a PS/2 scanner to PS/2 connector on system but it doesn't work well. What should I do?

  • Mostly the PS/2 scanner is accompanied with a Y cable, when you remove original PS/2 keyboard from system and install PS/2 scanner instead. You have to connect PS/2 keyboard to the other PS/2 port  on the Y cable. 

    If you use a USB keyboard but PS/2, please set the scanner to keyboard stand-alone mode as below.

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