Please select your product model to inquire questions

Z-3190BT

Linear Image Gun Type Wireless Handheld Scanner

Q：The scanner has no reaction with no LED, beeps, or scan illumination. What should I do?
  • The power may be off. Please check the power connections.
Q：The scanner can't work well with indicator LED like flashing in alternate color or keep red/blue. What should I do?

  • Please refer to corresponding model user manual and check the LED message stands for. 

Q：After updating the firmware, the scanner beeps twice and laser stops working. What should I do?

  • Please restore the original firmware or update the firmware again. If problem persists, please return the unit for repair.

Q：When I connect a PS/2 scanner to PS/2 connector on system but it doesn't work well. What should I do?

  • Mostly the PS/2 scanner is accompanied with a Y cable, when you remove original PS/2 keyboard from system and install PS/2 scanner instead. You have to connect PS/2 keyboard to the other PS/2 port  on the Y cable. 

    If you use a USB keyboard but PS/2, please set the scanner to keyboard stand-alone mode as below.

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Q：How do I correct the problem where data is outputted incorrectly only when the scanner is connected via USB port?

  • When the scanner is able to read the barcode the problem may be caused by the incorrect host interpretation of the USB protocol. Please use the following setting codes to adjust the USB speeds.

    ．USB0: Regular speed mode. Usually for older operating systems like Windows 98 when default setting is not working. 
    ．USB1: Full speed mode. The default speed of the scanner. 

    ．USB2: Middle speed mode. Usually for Mac O.S. or Linux O.S when default setting is not working.

Q：When I try to read barcode, I hear a beep and a light comes on but nothing appears on the screen.

  • ．Make sure the scanner is set to the right interface. (USB, keyboard wedge, RS-232, etc.) Please refer to the Programming Guide to setup the scanner interface. 

    ．Make sure the right cable is used to connect to the host

Q：Why character has being dropped when I scan a barcode?

  • The character delay time may be set too short. Please refer to the Programming Guide to increase the character delay time.

Q：The scanner does not read Code 39 Full ASCII barcode such as special symbol like $! or % less than 3 digits.

  • The default minimum Code 39 length is 3 digits. Please refer to the Programming Guide to enable Full ASCII Code 39 and set the minimum default to 1 digit.

Q：How do I set the minimum length for ITF 2 of 5 or other types of symbologies?

  • Please follow the steps below and refer to the Programming Guide to set the minimum or maximum length.



Q：The scanner is on but can not read barcodes.

  • ．Make sure the scanner window is clean. Wipe the scan window with a soft lint-free cloth and a non-abrasive
       cleaner to remove dust or fingerprints. 
    ．The presented barcode type is not enabled. Many symbologies are not enabled by default. Please refer to the
       Programming Guide to enable the barcode type. 
    ．Make sure the scanner is not disabled by the host. 
    ．Make sure the barcode type you scan is supported. 
    ．Adjust the label length setting of the barcode type. 
    ．Makes sure the density of the barcodes meet the specification of the scanner.

Q：Can ZEBEX scanners read RSS (GS1 Databar) barcodes?

  • The scanners can read the RSS(GS1 Databar) barcodes. Please check the decode capability chart on our website.

Q：We have a UPC-A barcode and the value is 0201050002206. When the scanner reads and transmits this barcode, it omits the first zero. What should I do?

  • The scanner may identify the barcode as EAN-13 code if the first digit of the UPC-A is 0. Please change the scanner setting to "EAN-13 first "0" can be transmitted" using the Programming Guide to resolve this issue.

Q： The Code 128 cannot be read. Observing the quiet zone is not enough.

  • Normally the quiet zone has to be observed as necessary when making the barcodes.



    If barcodes have been made. Please refer to the margin settings and try to set the margin smaller to see if able to correct the problem and output normally.

Q：How do I set the scanner so it can read the extra code in magazines?

  • Please refer to the programming guide to set the EAN/UPC "Add on 2 or 5" for the scanner.

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Q：How do I set the scanner to read ISBN code?

  • Start → Reset → End for new ISBN =EAN-13.

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    Start → RC11 → End for old ISBN.

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Q： I have performed the removal of the leading character and check digit for both UPC E and then trying UPC A but if the check digit is anything other than a “0” it will not remove the check digit. What do I do?

  • Please refer to the programming guide to set the scanner to barcode value: Start→UE66→UE18→UE28→End.

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Q：Can I print my barcodes red? Will the scanner be able to read them?

  • The scanner can read barcodes in various colors as long as the colors of the barcodes and the backgrounds meet the contract ratio requirement of the scanner.


    Note :

    - Bars must always be darker than the spaces. A reversed barcode will not scan.

    - For Background : Such as yellow, red, orange and white are good forbackground colors.

    - For bars :  Such as green, blue, violet, and black make a good choice for bars.

Q：How do I increase the Inter Character Delay time for my scanner via USB (HID) connection?

  • Inter Character Delay may not supported via USB connections but to delay the time you can set the scanner to International keyboard (ALT method) to reduce the transfer speed.

Q：How do I setup the scanner?

  • Please refer to the following chart and use the Programming Guide to program your scanner.


Q：How do I get scanners to ignore Caps Lock and send the exact characters on the barcode?

  • Please refer to the Programming Guide and set the scanner to International Keyboard mode (Alt-method).

Q：How do I test the Enable and Disable reading functions via RS-232/VCOM?

  • You can test the functions using the HyperTerminal in Windows. Press "Ctrl + O" for Disable scanning or "Ctrl + N" for Enable scanning.

Q：How do I set the scanner so it does not read the same code?

  • Please refer to the Programming Guide to change the Same code delay settings.

Q：Do I need a special cable to use the USB Virtual COM interface?

  • Mostly no special cable is necessary to use the USB Virtual COM. To use USB Virtual COM, please refer to the Programming Guide to change the interface settings to USB Virtual COM. 

Q：The scanner makes the reading sound but nothing is showing in Notepad when set to USB virtual COM or physical RS-232. Do I have to install any driver or utility to make it work?

  • Notepad does not support receiving data from RS232 port / USB virtual COM. Please use "Hyperterminal" or other similar software instead.

Q：How do I change the barcode scanner setting with no configuration tools?

  • Please download the User's Manual or the Programming Guide for your scanner via our website and print out the programming codes using a laser printer.

Q：How to set USB scanner support certain language keyboard format?

  • There are different ways to output the data correctly with keyboard in different language formats.

    First, you can download programming guide and find out keyboard Language Support setting, read the setting as same with the keyboard used.

    If you can not find corresponding language setting, please find International Keyboard mode (ALT mode) and set to this mode. 

    If still have problem, please contact representative or web technical support with necessary message for further assistance. (Please provide keyboard layout, sample code and expected result. ) 


Q：My scanner does not work on Linux/Windows Vista/Windows 7.

  • Please check Zebex website and upgrade the scanner to the latest firmware supported.

Q：When using the keyboard wedge interface, the data transmission slower than usual.

  • The system may not be compatible with the international ALT method. Please set the language property suitable for your keyboard.

Q：Do handheld scanners able to run in Windows CE or XP?

  • The scanners will work on any operating system with USB (HID-Keyboard), RS-232C, or Keyboard (PC AT/PS2) interface.

Q：What is the default pin code for Bluetooth connection ?

  •  The default pin code is “12345678".

Q：How do I reconnect Bluetooth to PC without entering a password every time?

  • Please follow these steps: 

    1. Pair the scanner with PC and make sure the connection is good. 
    2. Scan "Set PIN code (SPP Master only)" and "Save setting to confirm." Scan "Encryption disable."
    3. Restart the PC. The LED on the scanner should now flash slowly. 
    4. Scan "Required Pair with slave (SPP). The LED on the scanner should flash quickly for 3 seconds and slow down again. 
    5. Scanner should now be linked to the PC without the need for a password.

Q：How do I change the setting of the scanner from “enter” to “tab” after read a barcode?

  • Please refer to the user's manual to set the scanner to barcode value:
    1. Start of Configuration.

       
    2. Keyboard terminator---H-TAB.

       

        or RS-232 message terminator—H tab

            

    3. End of Configuration.

       

Q：How do I set the barcode scanner to add F7 as prefix?

  • Please refer to the user's manual to set the scanner to barcode value: Start → HT02 → F7→ SET → CP05 → End.

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Q：When scanning a 12 digit barcode the scanner automatically adds an leading zero to make it 13 digits. How do I stop scanner from doing that?

  • If the barcode type is EAN-13, please set EAN-13 country code first:"0" can't transmitted.

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Q：Is it possible to configure the scanner to scan only the first 6 numbers from Code128?

  • The present handheld scanner can only be set to scan the first 6 numbers for all barcode including Code 128.

    Please do the settings as below.


Q： How do I set the scanner to always use upper case?

  • Please refer to the user's manual to set the scanner to barcode value: 

    (CP21) Alphabet always upper case.　

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Q： Is it possible to emulate F1-F10 keys when reading a barcode?

  • Yes, to read the barcode to perform F1~F10 keys please refer to the programming guide to set the scanner to barcode value:
    Start→3902(Full ASCII code 39)→3909(Code 39 minimum length setting)→1(Full ASCII ‐‐‐1)→SET→CP05(Function key emulation enable)→End
    Then they can read the Function key-----“F1” to Function key-----“F10” barcode directly to emulate pressing F1~F10 key on keyboard.



Q：How do I set the scanner so it puts a "$" in front of barcode?

  • Please refer to the programming guide.

    For example (1D scanner) : Set the scanner to barcode value: Start → HT01 → $ → SET → End.






Q：How do I program the scanner to read EAN13 "variable weight" that starts with 02?

  • Please set the scanner to "EAN-13 country code first '0' can transmitted."

Q：How do I set the scanner to give 2 enters (CR)?

  • The factory default of scanner has 1 Enter. Please refer to the programming guide to set the scanner to barcode value: Srart →CP05→HT02→CR→SET→End .